(1) Service tenet: fast, decisive, accurate, thoughtful and thorough.
(2) Service objective: to win customer satisfaction with service quality.
(3) Service efficiency: if the equipment fails during or outside the warranty period, the maintenance personnel can arrive at the site and start the maintenance.
(4) Service principle: the product warranty period is December. During the warranty period, the supplier will repair and replace the parts and components damaged due to quality reasons free of charge. For the parts and components damaged beyond the warranty period, only the cost will be charged for the parts provided. For the equipment damaged due to human factors of the demander, the parts repaired or provided by the supplier shall be calculated according to the cost price.
